
Our approach
What sets ETS apart is that we give clients their ‘ideal world’. We do this by being flexible about how clients work with our business psychologists and HR technologists.
ETS takes a bespoke approach to every client project be it an employee survey, 360-degree feedback appraisal or a performance or talent management system. Rather than having any off-the-shelf or template programmes, every solution we deliver is unique and tailored to our clients’ needs.
Our business psychologists work closely with clients to gain an in-depth understanding of their business context, challenges and objectives. This allows our technologists to create a bespoke solution that is ‘best fit’ for your company.
Erica Desrosiers, Director, Organisation and Management Development at PepsiCo, says:
In such a dynamic business environment, what works for a company today, may not work tomorrow. Leading organisations are constantly looking to improve and refine their processes to ensure they’re at the top of their game.
We have outlined a five step ‘ADDDE’ implementation strategy process, which is essential when planning and embedding a new HR programme. This is shown in the below diagram:

Our flexible approach means that we can devise a new programme from the ground up or work with you to automate and improve an existing process or programme and integrate aspects of the business culture. An example of this is automating a paper-based performance management programme and adding online reporting tools.
Whatever approach is taken, we integrate with your existing HR systems so that new and old work together.
We believe in quick wins: if you have a big solution in mind, we’ll get the first components delivered quickly. You will have visible results within weeks.

Erica Desrosiers from PepsiCo discusses the challenges of implementing a global 360-degree feedback programme.
See how HR professionals are improving their businesses with bespoke HR.
New study by ETS reveals use of 360-degree feedback in large companies.