We are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practises regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998, the data controller is Expert Training Systems plc of 123 New Zealand Avenue, Walton-on-Thames, Surrey KT12 1QA (Company No. 02196081).

Information we may collect from you

We may collect and process the following data about you:

• Information that you provide by filling in forms on our site www.etsplc.com (our site). This includes information provided at the time of registering to use our site.
• If you write to us (by letter or email), we may keep a record of that correspondence.
• If you telephone us or we telephone you, we may keep a written record of that conversation. We may also record the conversation for the purposes of training and ensuring our service standards are maintained.
• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

[For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

• To estimate our audience size and usage pattern.
• To store information about your preferences, and so allow us to customise our site according to your individual interests.
• To speed up your searches.
• To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.]

Where we store your personal data

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To carry out our obligations arising from any contracts entered into between you and us.
• To allow you to participate in interactive features of our site, when you choose to do so.
• To notify you about changes to our site.

Submission of comments

Where you submit comments on the blog section of this website, or any other such public area, you accept that these comments will be reproduced on that section of the website and will be attributed to you by using the name that you provide when making the submission.

Use for marketing purposes

We may also use your data to provide you with information about services which may be of interest to you, and we may contact you about these by post, telephone or email. We will only do this if you indicate you wish us to do so.

We will not sell or pass on your data to any third parties for marketing purposes.

You may change/withdraw your permission by contacting us at The Data Controller – Expert Training Systems plc 123 New Zealand Avenue, Walton on Thames, Surrey KT12 1QA or CustomerServices@etsplc.com.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985 and as may exist from time to time.

We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Expert Training Systems plc or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of business and other agreements; or to protect the rights, property, or safety of Expert Training Systems plc, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Access to information

The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page.

Contact us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to The Data Controller - Expert Training Systems PLC, 123 New Zealand Avenue, Walton on Thames, Surrey KT12 1QA or CustomerServices@etsplc.com.