Refreshing their approach
We have been able to support Permanent TSB with a number of aspects of the programme, a factor which was crucial in them in choosing ETS as a partner, as Fiona Taylor, Head of Employee Relations, explains:
“When selecting a provider, we wanted a flexible survey tool, but also wanted to ensure we received end to end support with the entire survey process from question design to detailed insights and action planning – that’s what ETS offered PTSB.”
The close partnership we’ve forged with the Permanent TSB project team has enabled us to gain a deep understanding of their organisation, people and strategy. And this has meant we could design and refine their question set to give an accurate measure of their employee experience, configure the survey platform to fit their needs and put in place a timeline for each rollout.
We’ve also helped them to strike the right balance where survey participation rates are concerned – a really common challenge area. The key here has been to be proactive in encouraging participation on a voluntary basis but without making employees feel overly pressured into completing the survey.
For their latest survey, they were keen to refresh their approach in line with business priorities, adding in a new culture index to help them further embed key behaviours and measure ongoing progress against these. At ETS we saw our role in this process to be to challenge their thinking, and offer advice to ensure they got the very best outcome at the end of it.