Financial services

During the last 10 years following the global recession the financial services industry has undergone substantive changes. We’ve helped our clients to navigate this evolution, partnering with challenger brands and global institutions including the Royal Bank of Scotland, TSB, London Stock Exchange and Lloyd’s of London. It is one of the industries we know best and our experts have garnered great experience of helping financial services clients to tackle their biggest people challenges.

Common industry challenges

Financial services employee engagement
  • Compliance with regulatory changes
  • Unstable economy/impact of high street struggles and Brexit
  • Diversity and inclusion
  • Shifting ‘risk culture’
  • Skills gaps/retaining millennial talent (particularly for insurers)
  • Headcount reduction
  • Falling consumer trust
  • Impact of ‘challenger’ banks

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How to tackle them

Professional services employee appraisal
  • Focus on culture change
  • Improving leadership behaviours/competencies (new frameworks)
  • Embracing new technology and innovation to improve customer experience
  • Drive to become more customer-centric and personalise service
  • Talent planning to attract and retain the best people
  • Greater investment in learning and development

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Taylor Wimpey

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Related resources

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Learn about how we’re supporting the UK’s largest building society, Nationwide, to use 360 degree feedback to develop its managers and leaders.

Understanding employee experience at Kensington Mortgages

See how we are supporting leading non-bank mortgage lender Kensington to use their survey to measure their employee experience and inform cultural change plans.

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