Professional services

Professional services is another sector that has been undergoing pretty significant transformation. Customers now have a huge choice of providers for many professional services and, as such, their expectations have increased, creating a real ‘buyer’s market’. We’ve seen first-hand through our work with clients like Allegis Group, Which? and Dentons that this often requires a change in their people strategies and a review of their culture and desired behaviours and competencies.

Common industry challenges

professional services employees talking
  • Slow to adapt to changing workplace/employee demands
  • Disruption of resourcing models and growing reliance on flexible resource
  • Failing to attract and retain talent, particularly female workers
  • External pressures – smaller margins, tighter delivery timescales

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How to tackle them

professional services company meeting with woman presenting
  • Focus on workplace culture change
  • Update policies – i.e. offering flexible working
  • Review skills gaps and talent pipelines
  • L&D focus – particularly around adding digital capability
  • Review competency frameworks

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Related resources

L&D strategy: How to make learning and development employee-led

Having a compelling L&D offering has taken on near essential status for employers looking to attract, engage and retain the best people? We explore what this looks like for forward-looking organisations.

Organisational culture change: Trendsetter or tanker?

As workplaces continue to evolve at pace, it’s crucial that organisations foster a culture that enables them to keep pace or, better still, get ahead of the curve.

Targeted leadership development at Allegis Group

With an ambitious growth plan Allegis Group needed help to create a development programme that would better equip leaders across the EMEA region to achieve the business objectives.

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