We know the challenges facing utilities companies. They are having to operate in an increasingly complex and competitive environment with changing regulations, fuel cost fluctuations and a wealth of choice for customers. All of this is bringing about the need for lots of organisational and cultural change. We can help with this and have a track record of helping a number of companies in this sector with similar challenges, most recently South East Water and Spirit Energy.

Common industry challenges

Utilities energy industry worker
  • Need for a culture shift
  • Not perceived as an attractive industry by graduates
  • Aging workforce
  • Poor retention among younger employees
  • Lack of future talent pipelines
  • New skills and behaviours needed

Need help with your biggest people challenges?

How to tackle them

Utilities energy industry employee
  • Focus on workforce planning
  • Create a strong employer brand/EVP
  • Training and L&D – shift to e-learning/online tools such as 360 feedback
  • Develop a high performance culture – update frameworks
  • Feedback across employee lifecycle to understand why people leave

We are trusted by lots of top companies

Cancer Research UK

We’ve built a strong, collaborative relationship with ETS and particularly value their understanding of what the future of employee experience is. They provide us with action-driven outcomes and help put the engagement of M&S colleagues back into the hands of our leaders.

Head of Colleague Experience, Marks & Spencer

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Don't let organisational change put you off running an engagement survey

In this article we explore how best to approach running an engagement survey while in the midst of organisational change.

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