Discover people-powered change.

Simon has been with the business for some 25+ years, working in several different sales and account management roles. His current position sees him combine director responsibilities with those of a senior account sponsor, discussing and shaping programmes with prospective and current ETS clients.

‘’I see first-hand the amazing work our teams at ETS carry out and the effect this has on improving the working lives of thousands of employees. This makes me determined to spread the word and introduce more and more organisations to the transformational impact of working with ETS.’’

Simon has a BA Hons Degree from the University of Birmingham and has spent all of his career working in the field of employee experience.

He specialises in:

• Multi-rater feedback programmes

• Employee engagement

• Leadership development

• Building strategic partnerships

• Leading sales and consultancy teams

As a self-confessed sports nut, away from the office, Simon enjoys playing and watching lots of sport. He tries to play tennis and football several times a week, but lately finds himself spending more and more time recovering from injuries!

With over 20 years industry experience, Nicky's role here is to define and deliver the strategy, ensuring the biggest positive impact on the businesses who partner with ETS.

Working with companies of all sizes and in all sectors (from global financial giants to mining companies in the north!), her goal is to understand how we can best support them in helping their employees to perform at their very best – individually and collectively.  

Equally comfortable dealing with Boards and employees on the ‘shop floor’, Nicky focuses heavily on building strong, long-term partnerships.  

“Relationships are everything and I love the fact that I have worked with several of my core clients for 10+ years.  And the thought that our work is helping thousands of people have a much better experience and impact at work, is hugely fulfilling”.

Nicky’s key areas of expertise are:

• Employee engagement

• Performance management

• Leadership development

Nicky has played a key role in designing and delivering ETS’ award-winning programmes and she has been integral to the growth of ETS since joining us in 2003.

Outside of work, Nicky enjoys ferrying her two daughters to their various clubs, walking her dog, working on the house project with her husband, dinner with friends and gathering the wider family for a nice Sunday roast.

Andrew has worked at ETS for two decades, having come from a recruitment background. He has a career spanning project management, sales and marketing and consultancy. He has supported organisations of all sizes and across all industries to design and evolve people programmes across employee surveys, feedback, performance and development.  

He partners with his clients to gain a deep understanding of their unique context and through strong partnerships, guide them in affecting change at all levels of the organisation that have the greatest positive impact on the experience people have at work.

Andrew specialises in:

• Employee engagement

• Organisational change

• People development.

Andrew is also a director at ETS, bringing his experience and insight from the many organisations he supports as a consultant to the direction and success of our own company.

“I am passionate about unleashing the potential of people to have a significant impact at work and helping them have a great experience.  What I love most about ETS is the fact that no two days are the same, and the opportunity I have to make a difference with so many amazing organisations.”

Away from the office, Andrew loves the West End, both theatre and musicals and is a keen traveller, always looking to plan his next adventure.

Having joined the business in 2022, Steven heads up a team of highly skilled consultants who are all passionate about what they do. He brings a wealth of expertise across employee experience, coaching, leadership development, team development, training and facilitation, statistical analysis, and psychometrics.

Whatever the specific programme, Steven is passionate about helping to create evidence-based solutions that drive real impact for clients. Along the way, he has built long-term relationships and partnerships, supporting dozens of ETS clients to meaningfully shift the dial on employee experience through sustained, evidence-based interventions.

His highlights have included:

• Designing and implementing a range of methodologies to robustly measure and analyse employee experience across diverse organisations.

• Successfully supporting multiple leadership cohorts through impactful development programmes, resulting in measurable growth and capability enhancement.

• Achieving accreditation in both ability and personality psychometric assessment, ensuring best-practice, ethical application of assessment tools.

• Completing a BSc in Psychology and MSc in Occupational Psychology in 2012

"I'm passionate about employee experience – not only through robust statistical analysis of diverse data, but also by helping organisations turn insights into effective interventions that improve people's working lives."

Outside of work, he enjoys spending quality time with my wife and our two young children – especially travelling and making memories together as a family. He also likes to stay active, with a particular passion for swimming and taking on muddy obstacle challenges like Tough Mudder and The Nuts Challenge.

An experienced people development professional, Graham is an ABP qualified business psychologist and EMCC accredited Executive Coach. Formerly Director of People & Performance with a Sunday Times Top 20 Best Small Company and OD lead with a top 100 UK law firm, he has over 12 years’ experience working as a consultant and coach.

While Graham has wide-ranging experience, his primary focus is on leadership development and executive coaching. Working for a portfolio of UK and multi-national clients, that includes major corporates, successful SMEs, entrepreneurial businesses, elite sports teams and prominent charitable institutions, he supports at all levels up to C-Suite. This includes coaching individuals, enhancing the effectiveness of leadership and board-level teams, and the design and delivery of formal leadership development programmes.

"The opportunity to develop teams, or the individuals that work in them is incredibly rewarding. It’s a real privilege to be trusted to help them achieve their aims or overcome their challenges, and a huge buzz when you unlock potential and move people forward."

Alongside numerous C-Suite and key individual coaching assignments Graham has led, other projects of note have included:

• A year-long project to support the newly formed senior leadership team of an international geotechnical construction specialist as they sought to successfully implement a new 5-year strategy.

• An 18-month assignment to integrate the 12 strong leadership team responsible for the delivery of a £multi-billion South American based Mining Project, and enhance their performance and collaboration so they delivered on time and on budget.

• Design and delivery of a bespoke development programme to provide ‘real world / real time’ support to the senior leaders of an award winning Housing Association, as they looked to steer the organisation through a strategic transformation.

Away from work, Graham enjoys anything sport-related. He can often be found cheering on his favourite team - Bristol Bears - or out for a run on the Downs in Bristol.

Louise brings over 20 years of experience across private, public, and charitable sectors. Her journey includes roles from HR management to Director of Innovation and Chief of Staff, giving her a unique perspective on what makes organisations tick.

With an MSc in Organizational Psychology from Birkbeck, University of London, BA Hons in Human Resource Management and membership in the British Psychological Society, Louise combines academic rigor with real-world insight. She's worked with organisations of all shapes and sizes, using psychological principles to create workplaces where people genuinely want to be.

Louise enjoys working with organisations to understand their complex organisational challenges and identifying practical solutions that improve employee experiences, whilst sparking a desire to continue to understand and learn across the organisation.

"I love partnering with clients to create brilliant employee experiences. Using our diagnostics and data insights, I help organisations understand what's really happening with their people – and then guide them on what will make the biggest difference. Whether it's running engagement surveys, designing learning programmes, or working with leadership teams, I focus on solutions that bring real, positive change. There's nothing more motivating than seeing teams connect and improve their relationships, spark new ideas, and truly thrive at work. My mission? To help organisations create environments that unlock the amazing potential in their people – because I believe that's where the real power lies!"

Louise specialises in:

• Leadership and management development

• Employee experience improvement programmes

• Innovation, creativity & design thinking

• Team dynamics

• Personality psychometrics

Outside of work, as well as volunteering as an Academy Trust trustee, she is a voracious reader and loves DIY projects, as well as travelling to new places. Sometimes travelling to avoid finishing the DIY she started!

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Freya is an experienced Business Psychologist with a MSc in Organisational Psychiatry and Psychology from King’s College London. Since completing, Freya has built up a strong track record as a consultant designing and delivering bespoke projects aimed at driving positive outcomes for both people and the organisations, they are part of.

‘’What I find most rewarding about working in this field is the opportunity to partner with and create lasting impact for both individuals and organisations. At ETS, we take a people-first approach, and it’s exciting to work with clients who are just as committed to building better workplace experiences.’’

Freya specialises in employee engagement, leadership, talent assessment and development.

Freya joined ETS in 2021, having previously been part of the assessment and development team at Hays Recruitment where she worked alongside the executive level recruitment team delivering high-stake talent initiatives. Since joining ETS, Freya has delivered a number of impactful, tailor-made learning, development, and engagement programmes. In 2024, Freya successfully led two engagement programmes which both went on to become finalists and subsequent winners of British Culture Awards.

Having just moved to the seaside in Hove; Freya can often be spotted walking her sausage dog Wilbur on the pebble beach, whilst enjoying the many great pastries local coffee shops have to offer. When not doing the latter, you will most likely find her attempting to burn off said pastries running along the promenade.

"At ETS I have been given the opportunity to work with companies to understand their employee’s engagement, enablement and empowerment to identify areas of focus. I enjoy working with data to help clients improve their working environment."

Amber has a Masters Degree in Occupational Psychology from the University of Nottingham and has been working at ETS for two years.

The focus of Amber’s work is with employee engagement surveys; analysing the data and providing detail and signposting areas of significant. She also works with comments, theming them to provide support to the empirical data.

Amber also supports with writing up feedback 360 reports, making clients a concise document to help them digest the information.

In her spare time, Amber enjoys experimenting in the kitchen with sweet treats and savoury snacks (meaning fresh bread and cakes weekly for her family), as well as walking her dog, Moose.

Steph is a valued member of the SMT and has the important job of overseeing the technology roadmap for ETS, futureproofing us by planning infrastructure upgrades and working with our current clients to define the requirements for their survey or feedback platforms. Her exceptional organisation skills are borne out of her project management roots.  Away from work, Steph’s time is mostly spent on/with family, football and travelling.

Sam leads our Implementation Team, the lynch pins of the survey and feedback-based programmes we deliver. As well as overseeing this busy team, Sam also acts as project lead for some of our biggest client programmes too. Prior to joining ETS, he worked in project management and business analyst roles for CEB and the World Health Organization. When not at work, Sam is a keen cyclist and can be found out on his bike in the great outdoors!

Brendan’s is a varied role that extends well beyond finance and encompasses having overall responsibility for regulatory and legal compliance, HR and IT – working both on internal projects and with our clients and partners. Prior to ETS, Brendan’s background is in accountancy (he’s a chartered accountant) and international telecoms. When he’s not looking at accounts or policy documents, Brendan enjoys skiing, keeping fit and spending time on or by the sea.

John has garnered extensive experience in business leadership and at ETS is responsible for setting our strategic direction.  What that looks like day-to-day is liaising internally with the leadership team and heads of teams and evaluating opportunities and risks.  His background prior to ETS was in sales and account management in the corporate world.  Outside of work, he is a keen tennis player, and enjoys spending lots of time with his family.