Legal information

Privacy statement

For users of our client-facing systems, your employer is the data controller and we are processing the data supplied by your employer and you to meet the terms of the contract that we have with that organisation.  We will only process the data in accordance with the contracts that we have with our clients and hold that data for as long as required by those contracts.  If you have any questions about the data, what we hold, the requirements of the GDPR in relation to your data, or how your data is being used, please contact your employer’s HR team.

For users of this website and those who sign up for our mailing list, we will retain your information to send you updates on news, resources and information which we believe reflect the interest that you have shown in our services.  We will not pass on your data to any third parties.  For the purposes of the Data Protection Act 2018 and the GDPR, the data controller for this data is ETS (see “Who we are” above).  If you have any questions about your data, or wish you have your data deleted from our databases, please contact us at:

The Data Protection Act 2018 and the GDPR give you the right to access information held about you. Your right of access can be exercised in accordance with the Act.  Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Third Party Processors

Our carefully selected partners and service providers may process personal information about you on our behalf as described below:

Digital Marketing Service Providers

We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information.  Our appointed data processors include:

(i)Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here:  Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at:”

Your information

We may collect and process the following data about you: data you provide in forms on this website, a record of emails that you send us, notes of phone conversations with you and details of your visits to our website such as traffic data, location data, weblogs and other communication data.

All information you give us is stored on our secure servers.  If we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk.  Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We use information held about you to ensure that content from our website is presented in the most effective manner for you and for your computer, to provide you with information, products or services that you request from us or which we feel may interest you, to allow you to participate in interactive features of our website, when you choose to do so, to notify you about changes to our website.

We will not sell or pass on your data to any third parties for marketing purposes.

We may disclose your personal information to if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of business and other agreements; or to protect the rights, property, or safety of ETS, our customers, or others.


Cookies are small text files stored by your device which allow us to recognise your computer (but not specifically who is using it) when you access our website and to improve the usability and performance of our website.

By using our website, you are consenting to our use of cookies.  You may refuse to accept cookies by activating the setting on your device which blocks cookies.  However, if you select this setting you may be unable to access certain parts of our website.  Unless you have adjusted your device and app settings to refuse cookies, our system will issue cookies when you access our website.

For more detailed information about cookies visit, which provides guidance on how to control cookies.


Please read the following information carefully as it sets out the basis on which this website and its associated pages are presented to you and your use of them. It equally applies to any correspondence by email between you and us.

ETS may revise this information at any time by updating this posting.  You should check the website from time to time to review the current legal information.  Certain provisions of this legal information may be superseded by expressly designated legal notices or terms located on pages of the website.

Ownership of the website

The contents of this website are the property of ETS (see “Who we are” above for full company name and registered details).

The logos and trademarks shown on the website are the property of the companies that they represent.

Use of this website

This website is intended to provide you with information about ETS and the solutions which it provides, as well as provide you with a means of communicating with ETS e.g. to request more information or provide us with feedback on the website or our products and services.

The content and/or services on the website may be added to, amended or withdrawn by ETS from time to time.

You agree not to use the website:

(a)       to send, receive, upload, download, use or re-use any information or material which is offensive, abusive, indecent, defamatory, pornographic, obscene, liable to incite racial hatred, discriminatory, inflammatory, threatening or menacing, or in breach of confidence, copyright, privacy or any other rights;

(b)       to cause annoyance, inconvenience or needless anxiety to any person; or

(c)       to use any mechanism, device, software, script or routine to affect the proper functioning of any computer system or network, or to take any action that places an unreasonable burden or excessive load on any computer system or network, or to infect any computer system or network with any computer programming routine (e.g. any virus, worm, time bomb, cancelbot or trojan horse) that may damage, interfere with, delay, intercept or expropriate any system, data or personal information.


You are permitted to print and download extracts from the website for your own use on the following basis:

(a) no documents or related graphics on the website are modified in any way;

(b) no graphics on the website are used separately from the corresponding text; and

(c) the copyright and trademark notices and this permission notice appear in all copies.

Unless otherwise stated, the copyright and other intellectual property rights in all material on the website (including without limitation photographs and graphical images) are owned by ETS or its licensors. For the purposes of this legal notice, any use of extracts from the website, other than in accordance with this clause, for any purpose, is prohibited.

Other than as set out above, no part of the website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without the prior written permission of ETS.

Our responsibility to you

Any links to third party websites are provided to you only as a convenience. The inclusion of any link does not imply endorsement of that website, and we are not liable for the content of any site to which we link.

We present the contents of this website for information purposes only: ETS is not responsible for any action taken by you as a result of making use of this website. While ETS endeavours to ensure that the information on the website is correct, ETS does not warrant the accuracy and completeness of the material on the website. The material may be out of date and ETS makes no commitment to update such material.

Although we do not expect there to be any, please inform us of any errors or inaccuracies that you believe there to be in this website.

Service access

While ETS endeavours to ensure that the website is normally available 24 hours a day, ETS shall not be liable if for any reason, the website is unavailable at any time or for any period.

Access to the website may be suspended temporarily and without notice in the case of system failure, maintenance or repair, or for reasons beyond the control of ETS.

Data protection

Please see the “Your Information” section of this page for details of how we use information we hold about you.

Contacting us

If at any time you need to contact us in connection with the contents of this website or these terms, you may do so by emailing us at

Contacting you

If at any time we need to contact you (e.g. because you have asked us to) we will do so using the contact details that you provide. It is your responsibility to provide us with accurate and up-to-date contact information if you wish us to contact you.

We will normally contact you by email. You will be deemed to have received any message which we can show was sent to the correct email address registered with us at the time the message was sent.