About us

We help organisations ensure that every person has a great experience at work…

Everything we do at ETS is shaped by our core belief; that every person should have a great experience at work. There are many things that organisations could do to influence and improve this but only so much that they can do. Our friendly and expert team helps organisations understand what they should do – by guiding them on the things that will make the biggest difference to their people and their business.

Our team

Our approach

The starting point for us is always to get under the skin of a client’s business. We want to understand the unique context, the challenges, the people and the goals. This gives us a great foundation, but we next need to diagnose what’s going on now – often by running a survey, 360 feedback or some other diagnostic process (or using existing data).

Armed with this knowledge, we have what we need to advise on exactly where to act in order to drive change or improvement, and we can also help to deliver the interventions needed.

Our story

Back in 1988 there were only a few of us, with one computer and a room stacked full of floppy disks (remember those?). Our business was focused initially on management training and staff opinion surveys, as they were known then, before also branching into 360 degree feedback. All were aimed at improving businesses and employees’ experience of them.

Fast forward 30 years and plenty has changed. There’s a few more of us here, and one or two more computers too. There are also many more areas in which we’re now supporting our clients.

But what remains the same is our belief that every person deserves to have a great experience at work. And we are relentless in our mission to enable that, by helping organisations to balance the right information with taking the right action.

Want to get to know our team?

We are trusted by lots of top companies

PepsiCo
BP
Taylor Wimpey
Cancer Research UK

We’ve built a strong, collaborative relationship with ETS and particularly value their understanding of what the future of employee experience is. They provide us with action-driven outcomes and help put the engagement of M&S colleagues back into the hands of our leaders.

Head of Colleague Experience, Marks & Spencer

Our other products & services

Featured resources

From employee engagement to employee experience

This white paper looks at the latest research underpinning the need to look at employee experience more holistically, and introduces our EX3 model.

Organisational culture change: Trendsetter or tanker?

As workplaces continue to evolve at pace, it’s crucial that organisations foster a culture that enables them to keep pace or, better still, get ahead of the curve.

Why info-action balance is key to driving people performance

See how you can drive improved people performance by supporting managers and enabling a balance of the right information that will lead to the right action.

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