Results focus
- Demonstrates a track record of delivering results
- Drives strong enthusiasm and a 'can do' attitude to achieving results in employees
- Applies knowledge to remove significant barriers to ensure achievement of results
- Is relentless in the pursuit of SMART objectives for themselves and others
- Generates new ideas, opportunities, and innovations to drive continuous improvement and sustainable growth
- Builds a high performance culture focussed on delivery and excellence
- Demonstrates drive and ambition in the pursuit of business goals
Strategic thinking
- Translates organisation's mission and strategy into meaningful objectives for teams and individuals
- Deals with immediate challenges day to day without losing focus on the bigger picture
- Identifies and takes advantage of commercial opportunities to maintain a competitive edge
- Plan ahead and set goals which align with the business unit and overall company vision effectiveness
- Implements plans that create alignment which drive effectiveness across teams
People management
- Provides a balance of direction and empowerment to enable the team to grow
- Sets clear, challenging and measurable goals so that people know what is expected of them
- Provides timely and constructive feedback
- Encourages individuals to take on stretching challenges and new responsibilities
- Identifies opportunities for the team to develop in-line with the needs of the business
- Manages good and poor performance effectively and confidently
- Actively leads by example and champions diversity in everyday actions and decisions
Working collaboratively
- Adopts and promotes a collaborative way of working
- Builds relationships across differing teams to encourage teamwork and knowledge sharing for superior business performance
- Utilises internal and external networks in the industry or profession to achieve goals
- Demonstrates an inclusive approach by bringing together the right people to achieve common goals
- Sets up measures to regularly evaluate how well the team is working with others
- Consults with the team when decisions and actions affect them
- Works hard to create and openly share plans, ideas, and goals that include the right people
Ownership and accountability
- Takes responsibility for the outcomes of decisions they have made
- Conveys clear expectations, holding people fully accountable for achieving all key business goals
- Provides the right level of support to empower people to take accountability in their work
- Consistently follows through and delivers on even difficult commitments, and challenges those who do not
- Accepts ultimate responsibility for their achievement of objectives
Integrity
- Is trusted and fosters an environment of trust
- Role models the values to motivate others
- Holds self and others accountable on issues of ethics and social responsibility
- Respects differences and similarities; taking the time to understand the viewpoints of others
- Shows respect when interacting with others, regardless of level, both inside and outside of the company
Customer focus
- Actively works to earn the trust and respect of customers in order to build superior relationships
- Demonstrates a thorough and holistic understanding of customers' needs
- Sets realistic expectations with customers and delivers on commitments
- Actively seeks or encourages others to seek customer input and feedback to improve what we do
- Proactively and constructively challenges current business assumptions to consider how to provide value to customers and clients beyond their expectations
- Demonstrates to their team the importance of excellent client handling skills through the behaviours they role model.
