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360 appraisal questions and best practice examples

In order for any 360 feedback programme to provide genuine value for the participants and the organisation as a whole, asking the right questions is a must. You want leaders and managers to be assessed against behaviours or competencies that are strategically important to your business. This, after all, is where the real power of 360 degree appraisals lies.

So, to ensure you get a programme that is well aligned with your business strategy or organisational priorities, we suggest that 360 feedback questions are based on an existing competency, values or behavioural framework.
But, while acknowledging the need for adopting a tailored approach to your questionnaire design process, we know it’s useful to get guidance on best practice in this area and some inspiration from what other companies use certainly doesn’t go amiss.

With this in mind, we’ve pulled out and included here a sample of 360 appraisal questions, split out by commonly-used categories.

Results focus

Demonstrates a track record of delivering results

Drives strong enthusiasm and a ‘can do’ attitude to achieving results in employees

Applies knowledge to remove significant barriers to ensure achievement of results

Is relentless in the pursuit of SMART objectives for themselves and others

Generates new ideas, opportunities, and innovations to drive continuous improvement and sustainable growth

Builds a high performance culture focussed on delivery and excellence

Demonstrates drive and ambition in the pursuit of business goals

Strategic thinking

Translates organisation’s mission and strategy into meaningful objectives for teams and individuals

Deals with immediate challenges day to day without losing focus on the bigger picture

Identifies and takes advantage of commercial opportunities to maintain a competitive edge

Plan ahead and set goals which align with the business unit and overall company vision effectiveness

Implements plans that create alignment which drive effectiveness across teams

People management

Provides a balance of direction and empowerment to enable the team to grow

Sets clear, challenging and measurable goals so that people know what is expected of them

Provides timely and constructive feedback

Encourages individuals to take on stretching challenges and new responsibilities

Identifies opportunities for the team to develop in-line with the needs of the business

Manages good and poor performance effectively and confidently

Actively leads by example and champions diversity in everyday actions and decisions

Working collaboratively

Adopts and promotes a collaborative way of working

Builds relationships across differing teams to encourage teamwork and knowledge sharing for superior business performance

Utilises internal and external networks in the industry or profession to achieve goals

Demonstrates an inclusive approach by bringing together the right people to achieve common goals

Sets up measures to regularly evaluate how well the team is working with others

Consults with the team when decisions and actions affect them

Works hard to create and openly share plans, ideas, and goals that include the right people

Ownership and accountability

Takes responsibility for the outcomes of decisions they have made

Conveys clear expectations, holding people fully accountable for achieving all key business goals

Provides the right level of support to empower people to take accountability in their work

Consistently follows through and delivers on even difficult commitments, and challenges those who do not

Accepts ultimate responsibility for their achievement of objectives

Integrity

Is trusted and fosters an environment of trust

Role models the values to motivate others

Holds self and others accountable on issues of ethics and social responsibility

Respects differences and similarities; taking the time to understand the viewpoints of others

Shows respect when interacting with others, regardless of level, both inside and outside of the company

Customer focus

Actively works to earn the trust and respect of customers in order to build superior relationships

Demonstrates a thorough and holistic understanding of customers’ needs

Sets realistic expectations with customers and delivers on commitments

Actively seeks or encourages others to seek customer input and feedback to improve what we do

Proactively and constructively challenges current business assumptions to consider how to provide value to customers and clients beyond their expectations

Demonstrates to their team the importance of excellent client handling skills through the behaviours they role model

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Related resources

360 degree feedback: A complete guide to designing and running programmes

This complete guide to 360 degree feedback offers detailed advice on why and when to use 360, how to design and implement, and what support to offer participants.

360 degree feedback rating scales: What’s best practice?

This article explores different types of 360 degree feedback rating scales commonly used and considers the scenarios when each of them is most suitable.

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