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What’s it like working at ETS?

Stephanie Cook, Senior Client Manager

Stephanie-cook
What attracted you to the role at ETS and when did you join?

“I started working at ETS in October 2012. Having worked previously for a large blue chip organisation where I was just a number, I was really excited to feel part of a team where I could make a difference and see my contribution to the company. I’m really passionate about technology and the fact that ETS designs and builds all its own software platforms was really exciting. I love the fact that the technology possibilities are unlimited and I could see so much potential to provide cutting edge technical solutions that would meet the client’s needs.”

What does your day-to-day role involve?

“My role is to strategically grow client accounts and to work with them on existing projects. The breadth of clients and projects means every day is very different. I spend roughly half the week speaking with clients, listening to their requirements and talking about their objectives. For the rest of the time, I’m writing up proposals or working with the other ETS teams to ensure we’re providing the best service possible.”

What kind of training/development activities have you undertaken in your role?

“I had no prior experience of HR programmes so there was a lot of ‘on the job’ training to learn about our products and services. We get a lot of exposure to presenting in tenders and pitches and this is an area I’ve had lots of opportunity to develop my skills in. I’ve been involved in a number of ETS roundtable events including co-presenting at our expert conferences to audiences of senior HR professionals. I still get nervous about presenting but these have been great from a development perspective and it’s a great feeling to stand up and talk through the client journey and show the business impact of the programmes we’ve delivered.”

How would you describe the culture and people you work with at ETS?

“ETS definitely has a family feel about it. We all look out for each other and I can honestly say I work with some of the nicest people. If you ever need support, there’s always a manager or colleague willing to help you and everyone will always ‘go the extra mile’.

We are all keen to further improve the culture and I’m part of the ETS social committee which seeks to make ETS an even better place to work. We also practice what we preach and run our own engagement survey to gather everyone’s views and we have an open plan office so you can chat to the management about how you feel at any time. I don’t think a 9 to 5 role really exists but, while on some days the hours can be long, ETS recognises the need for work-life balance. This is reflected in the number of holiday days we get (a major perk) and ETS also provides the opportunity to take every other Friday afternoon off.”

What’s the best thing about working for ETS?

“I am proud of the services that we provide to our customers. I really believe that our solutions help improve an employee’s journey within their organisation. I also feel lucky to be working with leading global organisations such as Philips, AkzoNobel and The Body Shop, to name just a few.”

What has been the highlight of your experience at ETS so far?

“Probably some of the clients that I’ve helped to win and work with over the last four years. I don’t feel like we’re a supplier but rather an extension to our clients’ own team. I’ve built some great client relationships, which has been hugely rewarding. On occasion I also get to meet clients’ employees on the front line and it’s really satisfying to hear their positive feedback too!”

Josh Reed, Business Psychologist

Josh-Reed-website

What attracted you to the role at ETS and when did you join?

“I joined in September 2015. The attraction of the role was that it offered the opportunity to work with such large and reputable organisations, helping them to overcome complex employee challenges. As my first job after graduating with an MSc in occupational psychology, this was an opportunity to gain ‘hands-on’ exposure with clients and was one that I simply couldn’t pass up.”

What does your day-to-day role involve?

“The truly great thing about working for ETS is that no two days are the same, that’s what I love about consultancy and within my role specifically. My time is typically split between the office and client sites, with projects ranging from engagement surveys (pre and post) and 360-degree feedback support to completely bespoke feedback systems.”

What kind of training/development activities have you undertaken in your role?

“So far I’ve been fortunate enough to have undertaken a number of external training activities. These include consultancy skills development and a 2-day public speaking course. This was a key item on my PDP when I first joined the company, so it was nice that I was considered and put forward for this course when the opportunity came around.”

How would you describe the culture and people you work with at ETS?

“It might sound like a cliché but the best thing about my job is the people that I work with, at ETS. We are a tightly-knit community of 60 or so employees, and we work in a highly collaborative way with a common commitment to look out for and support one another.”

What’s the best thing about working for ETS?

“For me, it’s the autonomy. While we work in a very collaborative manner, we are not micro-managed and I am trusted to manage my own work, and how and where I complete it. I typically work from home one day a week, and I value the flexible approach to work that ETS encourages. Working in such an autonomous environment empowers me to take greater ownership over my work, which is something that I relish and feel best suits me.”

What has been the highlight of your experience at ETS so far?

“Perhaps the stand-out experience was when I presented the engagement survey results to a client’s board of directors for the first time. Naturally, I was incredibly nervous beforehand but I was well supported by my senior colleagues, and was given plenty of guidance and time to prepare beforehand. The buzz I got afterwards, especially after we received positive client feedback, was unbeatable! This example also perfectly illustrates how ETS has showed trust in me at an early stage of my career, and provided me with the support to deliver confidently in a client-facing role.”

Caroline Noon, Senior Developer

Caroline Noon-website
What attracted you to the role at ETS and when did you join?

“I joined ETS in August 2004, leaving a large company where I felt I couldn’t progress any further. I was keen to join a smaller organisation where I could learn from a team of developers and make my mark within a new field.”

What does your day-to-day role involve?

“From day one I was given very large and prestigious clients to work with and was encouraged to take ownership of projects. My role is predominantly to work on 360 feedback and talent systems, getting involved right from early planning through to delivery. More broadly my role involves producing timeframes, meeting deadlines, mentoring junior developers and new starters, while I am also the first point of call for system troubleshooting, where needed.”

What kind of training/development activities have you undertaken in your role?

“Most training I have had at ETS has been ‘on the job’, working with more experienced developers which has allowed me to further my skillset. We do also have a training budget and last year all the team attended an MVC course, which is great in keeping our skills up to date.”

How would you describe the culture and people you work with at ETS?

“ETS is a very friendly company. When I started there was only 20 employees and it had such a welcoming and open feel. There are now about 60 employees and I’m pleased to say that it still has the same feeling. People are always willing to help out, especially among the development team. You don’t feel embarrassed or scared to ask others for help as we all have different skillsets and are keen to offer help where we can.”

What’s the best thing about working for ETS?

“The flexibility. Working at ETS and having a young family go extremely well together, which is very important for me. As long as you get the work done nobody questions where or when you do it.”

What has been the highlight of your experience at ETS so far?

“It has to be the systems I have worked on. Some clients are still using systems I created over 10 years ago and continue to find them extremely valuable to this day, which is really rewarding!”

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