A user-friendly platform with broader programme support
Creating a user-friendly platform
We configured a 360 feedback platform for Brighton & Hove City Council that would be really quick for them to set up and easy to use. So far the top four tiers of their senior managers – over 100 people – have used the platform. We have also explored ways to future-proof the platform so that it can be rolled out to other groups going forward.
Broader programme support
Our business psychologists have worked closely with the council’s in house team, designing the 360 feedback questionnaire and providing guidance and training where needed. A key focus of this was on using the system and interpreting the reports.
One particular area the council was keen for help with related to gaining the trust of managers as giving and receiving structured feedback wasn’t part of the existing culture. We provided them with best practice guidance around effective communications and customised the text to use in emails and on the site to really make it fit with this cultural context. This reinforced key messages and ensured a simple user experience that also gave managers reassurance over confidentiality and how the feedback data was to be used purely to develop and support them.