We began our partnership with Provide at the tail-end of Covid.  Leaders and teams had been delivering under unprecedented pressures.  For almost three years, a large part of the workforce was home-based and navigating a return to ‘normal’ services.

ETS conducted interviews and desk-based research to ensure our recommendations would be tailored to their unique context and broader mission.  We then set out with an employee survey diagnostic to measure their current state. Having previously been using a complex NHS questionnaire that people weren’t engaging with, it was hard for Provide to understand employee sentiment.  

Our understanding of the commercial environment and context at Provide enabled us to benchmark differently from anything Provide had done before.  We created the survey using our EX3 model to measure engagement, alongside enablement and empowerment. The question set included a combination of benchmark questions and custom questions created specifically for Provide.

The first all-colleague survey provided fresh insights for Provide.

Lots was working well, and our in-depth knowledge of the business, and rigorous analysis of the survey findings allowed us to decipher a key ‘signal’ – the sentiment of their leaders was a big opportunity area. From here we embarked on a journey to engage with, support, train and upskill their Top 30 leaders (PLT) as phase one.  

To inform the design of our leadership development intervention, we spoke with members of the team.  We listened, built trust and then shaped our content and delivery around their learning styles and preferred outcomes. Additionally, we ran a psychometric evaluation (Insights) for each PLT member.  

To date we have delivered a total of three 2-day training events, with the first focusing on: Using Insights to learn about oneself, one another, and the strength of the blend of styles and preferences in the room, testing their baseline levels of collaboration and innovation and building a sense of team among a diverse group who don’t regularly work together. This first event was a huge success and, as a result, ETS was invited to deliver two further, custom-created events.  Each time taking the approach of diagnosing upfront, informing what learning should come next.