Measuring drivers of enablement and empowerment
ETS has provided comprehensive, end-to-end support to Kensington, helping them with everything from questionnaire design, running the survey and reporting platforms and, lastly, with consultancy expertise to help understand business results, diagnose key development areas and guide action planning.
The programmes have been run in a very collaborative way with the ETS consultants working closely with the Kensington team.
So far there has been two annual surveys undertaken, each going out to their employee population of 500 people. Each has seen a good response rate in excess of 80%. And, most importantly, using the EX3 model to measure drivers of enablement and empowerment alongside engagement is giving them a clear diagnostic reading on the areas they must focus on to improve their employee experience.