A new survey programme
The ETS team worked side-by-side with The Barnet Group, involving key stakeholder groups in the design of a new survey programme with the aims of ensuring the survey would measure what it needed to, while also strengthening buy-in from these groups.
Since then, ETS has run two surveys for The Barnet Group – a 2020 ‘full census’ annual engagement survey and a temperature check in Spring 2021. Naturally, this has coincided with Covid, which has impacted significantly on The Barnet Group’s people and their engagement, particularly those front-line employees working in the YCB settings and care homes, and in the community. Indeed, the temperature check focused heavily on this, seeking to understand how people were coping during this time.
Following each survey exercise, our business psychologists have supported The Barnet Group to gain a deep understanding of their results and to guide them on what to do next. This has seen us run a playback session for their executives, an action planning workshop with the senior leadership team, and later work closely with their ‘middle’ managers.